Bio: With more than twenty years’ experience as an instructor in post-secondary education at an accredited institution and in adult education environments, I strive to work using positive communication to assist in internal and external customers so that the open communication and assistance to education exceeds that of competitors while working with enthusiasm. My previous experience includes working as a contract proofreader for two publishing companies in proofreading English text, QuickBooks texts, Peachtree texts, accounting problems, practice sets, and test banks for instructors. This experience has helped me understand the process the authors, editors, and image editors go through to get a book published. Furthermore, throughout my career I have worked hard to master an understanding of cultures and our diverse workforce and communities. The ability to utilize different methods and mediums of deliver is also important in today’s work environments. I am able to use up-to-date technology in presenting information for customers with computer technology. Keeping up to date on webinars, seminars, sources of knowledge from blogs, facebook, twitter, and open source documents is also something I am working on. Being able to use the technology has only increased my skill in verbal and written communication as well as planning, organizing, and delegating.